Privacy Policy

This Privacy Policy explains how KosovoGroup ("KosovoGroup", "we", "us") collects, uses and protects personal data when you use this website and our related services. We are committed to handling your data lawfully, fairly and transparently.

Who we are

KosovoGroup is a privately held holding company based in Prishtina, Kosovo. For the purposes of applicable data protection law, KosovoGroup is the controller of the personal data described in this policy.

If you have any questions about this policy or your data, you can reach us at [email protected].

What data we collect

We only collect what we need. Depending on how you use the site, this may include:

• Contact details you provide through our contact form (such as your name, email and message).
• Your email address if you subscribe to our newsletter.
• Information you submit when requesting or using investor access, including identity and eligibility details where required.
• Technical and usage data such as your browser type, device and pages viewed, where analytics are enabled.
• Preferences stored on your device, such as your chosen theme, accent colour and language.

How we use your data and our legal bases

We use personal data to:

• respond to your enquiries and provide the services you request (performance of a contract or taking steps at your request);
• send you our newsletter where you have asked us to (consent, which you can withdraw at any time);
• operate, secure and improve our website (our legitimate interests in running our business);
• verify eligibility and identity for investor access and meet our legal and regulatory obligations (legal obligation and legitimate interests).

Cookies and similar technologies

We use a small number of cookies and local storage entries, mainly to remember your preferences and to keep the site working. You can read the detail in our Cookie Policy and manage your choices through the consent banner and your browser settings.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us operate the site and our services, and only under appropriate confidentiality and data protection terms. We may also disclose data where required by law or to protect our legal rights.

International transfers

Where personal data is transferred outside your country, we take steps to ensure it remains protected by appropriate safeguards consistent with applicable law.

How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, to comply with our legal obligations, and to resolve disputes, after which it is deleted or anonymised.

Your rights

Subject to applicable law, you may have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data or complete incomplete data;
• ask us to delete your data;
• object to or ask us to restrict certain processing;
• ask for your data in a portable format;
• withdraw consent at any time, where we rely on consent;
• lodge a complaint with your data protection authority.

To exercise any of these rights, contact us at [email protected].

How we protect your data

We use technical and organisational measures designed to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe.

Children

This website is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page, and material changes will be made clear.

Contact us

For any privacy question or request, contact us at [email protected] or write to KosovoGroup, Prishtina, Kosovo.